Too often, misunderstanding and conflicts erupt on teams because no one knows how to ask a sensitive question or open a difficult conversation. No one wants to offend a team mate or make a situation worse. However, failure to ask that critical question or address a tough situation can lead to stress, distrust, and arguments.
Our General Distrust of Questions
Asking a Sensitive Question Without Triggering Defensiveness
Strategies to Use When Opening a Critical or Charged Conversation
Listening For and Addressing Personal and Professional Needs
Balancing the Need to Both Hear and Be Heard
Advanced Communication Skills:
Asking Sensitive Questions and Addressing Difficult Issues
These are just a few of our customizable modules:
Many teams find themselves drowning in information, unable to locate the data they need to make a decision and complete a project. This workshop offers suggestions and options to help teams streamline their communication process.
Asking Streamlined Questions to Get the Data You Need.
Numbering and Prioritizing Information.
Getting More Mileage out of the Subject Line.
Responding with a Core Answer - Then Elaborating.
Developing Communication Norms and Short Hand.
Meetings: The Good, The Bad,
and the Very, Very Ugly
To run a productive meeting, you must manage both the process and the people. This straight forward course on meeting management brings together these two critical skills sets.